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LEGAL

Terms & Conditions

Last updated: June 2026

These Terms & Conditions (“Terms”) govern your use of the website and the cleaning services provided by Al Athar Cleaning Services (“Al Athar”, “we”, “us”, or “our”) in Dubai and across the United Arab Emirates. By requesting a quote, making a booking, or using our services, you agree to these Terms.

01Our Services

We provide residential and commercial cleaning services, including deep cleaning, specialised and upholstery cleaning, move-in and post-construction cleaning, sanitisation, window cleaning, and related add-ons. The exact scope of each job is agreed with you before work begins.

02Quotes & Estimates

Prices shown on our website calculator and in initial messages are indicative estimates based on the information you provide. The final price is confirmed once we review your requirements or complete an on-site assessment. Estimates are not binding offers.

03Bookings & Scheduling

A booking is confirmed once we have agreed the service, date, time, and price with you. We will do our best to arrive within the agreed time window. Occasionally traffic, weather, or earlier jobs may cause short delays, and we will keep you informed if so.

04Pricing & Payment

Prices are quoted in UAE Dirhams (AED) and, unless stated otherwise, cover the agreed scope of work. Payment is due as agreed at the time of booking or on completion of the service. Any additional work outside the agreed scope may be charged separately and will be confirmed with you first.

05Cancellations & Rescheduling

We ask for at least 24 hours’ notice to cancel or reschedule a booking. Cancellations made with less than 24 hours’ notice — or where our team cannot access the property at the scheduled time — may be subject to a cancellation fee to cover our costs. We will always try to be flexible where circumstances are genuinely unavoidable.

06Access to the Property

Please make sure our team can access the property at the scheduled time, along with running water, electricity, and (where relevant) parking. If access cannot be provided and the job cannot proceed, a cancellation fee may apply.

07Your Responsibilities

To help us deliver the best result safely, please:

08Our Standards & Satisfaction Guarantee

We take pride in our work. If you are not satisfied with any area we have cleaned, let us know within 24 hours of the service and we will return to re-clean the affected area at no extra charge. The re-clean covers the originally agreed scope of work.

09Liability

We carry out our work with reasonable skill and care, and we are responsible for loss or damage caused directly by our team’s negligence. We are not responsible for pre-existing damage, wear, or faults; damage to items that were not disclosed as fragile or were already unstable; or issues arising from incorrect information provided to us. To the maximum extent permitted by law, our total liability for any single incident will not exceed the amount you paid for the service during which the incident occurred. Please report any concern about damage within 24 hours so we can investigate promptly.

10Breakages & Items of Value

Accidents are rare, but can happen. If our team causes accidental damage, please notify us within 24 hours. At our discretion, we may repair, replace, or compensate for the item up to the limit described above. We recommend removing irreplaceable or high-value items before the service.

11Health & Safety

We will not carry out tasks that are unsafe for our team or that require specialist equipment or certification we do not hold. We reserve the right to decline or pause work in unsafe conditions.

12Complaints

We want every client to be happy. If something isn’t right, contact us using the details below and we will work with you to put it right.

13Privacy

Your personal data is handled in line with our Privacy Policy.

14Force Majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, such as severe weather, utility failures, or government restrictions.

15Intellectual Property

All content on our website — including text, logos, images, and design — belongs to Al Athar or its licensors and may not be copied or used without our permission.

16Governing Law

These Terms are governed by the laws of the United Arab Emirates, and any disputes are subject to the jurisdiction of the courts of Dubai.

17Changes to These Terms

We may update these Terms from time to time. The “Last updated” date shows when they were last revised, and the current version always applies to new bookings.

18Contact Us