Privacy Policy

Al Athar Cleaning Services (“Al Athar”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, request a quote, or use our cleaning services in Dubai and across the United Arab Emirates. By using our website or services, you agree to the practices described in this policy.

01Information We Collect

We collect only the information we need to provide our services, including:

• Contact details — your name, phone or WhatsApp number, email address, and the address where the service is requested.
• Service details — property type and size, the areas to be cleaned, your chosen service level and add-ons, scheduling preferences, and any special instructions.
• Communications — messages you send us through WhatsApp, email, our website forms, or by phone.
• Payment information — when you pay, the transaction is handled by our payment providers. We do not store full card details on our website.
• Website usage — basic technical data such as device type, browser, and pages visited, collected through cookies and similar technologies.

02How We Use Your Information

• To prepare quotes and estimates, and to schedule and deliver our cleaning services.
• To communicate with you about your booking, quote, or enquiry — including by WhatsApp, email, or phone.
• To process payments and maintain accurate business records.
• To improve our website, our services, and your overall experience.
• To send you offers or updates where you have asked us to, or where otherwise permitted by law. You can opt out at any time.
• To comply with our legal obligations and protect our legitimate business interests.

03Legal Basis for Processing

We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”). Depending on the situation, we rely on: your consent; the performance of a service or contract you have requested; our legitimate interests in operating and improving our business; and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time — this will not affect any processing carried out before you withdrew it.

04How We Share Your Information

We do not sell your personal data. We may share it with:

• Our cleaning staff and vetted team members who need it to carry out your service.
• Trusted service providers acting on our behalf — for example, scheduling, communications, and payment processing.
• Authorities or other third parties where required by law, to enforce our terms, or to protect rights, safety, and property.

Messages you send through WhatsApp or our email forms are also processed by those platforms under their own privacy policies.

05Cookies & Analytics

Our website may use cookies and similar technologies to make the site work, remember your preferences, and help us understand how visitors use it. You can control cookies through your browser settings, although disabling some of them may affect how the site functions.

06Data Security

We use reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. While no method of transmission or storage is completely secure, we take appropriate steps to safeguard your information.

07Data Retention

We keep personal data only for as long as necessary to provide our services, maintain business and accounting records, and meet legal requirements. When it is no longer needed, we securely delete or anonymise it.

08Your Rights

Subject to the UAE PDPL, you may have the right to: access the personal data we hold about you; have inaccurate data corrected; request its erasure; restrict or object to certain processing; request portability of your data; and withdraw consent. To exercise any of these rights, contact us using the details below. We aim to respond within 30 days.

09Confidentiality in Your Home or Workplace

Our team is trained to respect your space. We access only the areas required for cleaning, handle your belongings with care, and keep anything we may see or hear during a visit strictly confidential.

10Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11Third-Party Links

Our website may link to third-party services (for example, WhatsApp). We are not responsible for the privacy practices of those services and encourage you to review their policies.

12Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised, and any significant changes will be posted here.

13Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

• WhatsApp / Phone: +971 55 522 0486
• Email: info@alathardeepcleaning.com
• Office: Dubai, United Arab Emirates